Privacy Policy

About this Policy

Your privacy is important to us and we want to be fully transparent with you on the use we make of your data. This Privacy Policy will help you understand what personal data Experience Hub LLC collect and how, why we collect it, and what do we do with it when you use this website www.experiencehub.com and its subdomains (hereinafter referred to as the “Portal”).

  1. What types of personal data do we collect?

    We collect some personal data such as your full name and email address in order to administer your account. We may also collect information such as your IP address and type of browser that you are using. In addition, we may collect as well personal data relating to your clients in order to process your booking requests.

  2. How do we collect this information?

    Registration

    While registering with our Portal, you provide us with your first and last name and email.

    Automatically

    We may collect automatically information such as IP address, the type of browser that you use, your language preferences via cookies (for more information on how we use cookies, please see point 4 ‘How do we use cookies’) or other tracking tools when you use the Portal.

    You share with us about your clients

    While purchasing tickets and other products from us, you may be required to provide us with the full name and email address of your clients.

    When you purchase a service

    When you purchase a service from us, your payment data, such as your credit card details, is collected and processed via a third party payment provider. Your payment data will be shared with the third party payment provider solely for the purposes of providing you with the payment service. Experience Hub will not store, sell, rent or lease your payment data to any other third parties. Your payment data will be stored and processed by the relevant third party payment provider only.

    When you purchase certain tickets to the Leisure Facilities, we may ask to scan your fingerprint on entry to the Lesiure Facility in order to facilitate authentication of your identity. For children under the age of thirteen (13), a parent must authorise the collection of the fingerprint biometrics of their child.

    www.yasisland.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

  3. Why do we collect this information?

    We collect this information for the following purposes:

    To perform our service:

    We require the information you provide us during the registration in order to perform our contract with you, administer your account on the Portal, process your purchases and contact you if required. Your user id and password are personal and should not be exchanged or shared with other people. Please contact us if you are leaving the company or if the contact person from your company has changed.

    To improve our services and products:

    The information that we automatically collect allows us to constantly improve our services and products and provide you with an enhanced experience. For example, this information allows us to identify you as a user and remember your preferences.

    To issue tickets and other products:

    The information that you may be required to share about your clients is necessary to issue the ticket and match it to the user.

  4. How do we use cookies?

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Portal in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better Portal by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Portal.

  5. How do we share your information with third parties?

    We may share your information with our affiliated companies. We will not sell, distribute or lease your personal information to other third parties unless you have given us permission or we are required by law to do so. In some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the Portal (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by us. We may also disclose the data stored in the log files to developers, forensic experts, legal advisors and other resources we may use to assist us with the purposes outlined at Section 3 above (“Purpose”).

  6. Links to third parties websites

    Our Portal may contain links to other websites of interest. However, once you have used these links you leave our site and you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

  7. How do we protect your personal data?

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We are contracting with third party providers that guarantee a high standard of privacy and are using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated.

    You are responsible for maintaining the confidentiality of any password or account details (as may be applicable from time to time) and are fully responsible for all activities that occur under your password or account

  8. Retention

    We will retain your information only as long as necessary for the Purpose.

  9. Controlling your personal information/your rights

    Applicable data protection laws may give you the right to: (i) request from us access to, rectification or erasure of, or restriction of processing concerning your data; (ii) object to the processing of your data; as well as (iii) data portability.

    If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate the matter. If you are not satisfied with the response or believe we are not processing your data in accordance with the applicable law you may refer the matter to the competent data protection authority.

  10. Contacting us

    T: +971 (0)2 496 8000

    E: [email protected]

    We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

    How you may get in touch with us

    You may get in touch with us on all issues related to the processing of your data using the following details:

    Controller

    Farah Experiences L.L.C.
    P.O. Box 128717, Yas Island, Abu Dhabi
    United Arab Emirates

    T: +971 (0)2 496 8000

    E: [email protected]

    Updates and changes to this Privacy Policy

    We may change this Privacy Policy from time to time by updating this page and without prior notification to the extent permitted by applicable law. You are expected to check this page from time to time to take notice of any such changes.